13. Why do I have waiting time in my route plan?

The optimization algorithm may introduce waiting time for these reasons:

1. The deliverer arrives at the customer location before opening hours.

2. The deliverer reaches the depot before it becomes operational.

Customer and depot opening times are strict constraints with high priority, so the algorithm must respect them.

Tip: To reduce unnecessary waiting time, use the Automatic Start Time constraint. This feature adjusts the departure time so the deliverer starts later and arrives at the customer or depot at the right time, minimizing idle periods at unknown locations.