Maximum delay

This constraint allows you to define the maximum permitted delay beyond the end of a visit’s time window.

The Delay penalty constraint must be used at the same time.

Format: HH:MM or HH:MM:SS

Depends on:

• Opening time

• Closing time

• Penalty per late hour

Incompatible with:

• Delay tolerance

Example

If a customer’s visit time window ends at 17:00 and the Maximum delay is set to 00:10, the resource is allowed to arrive up to 10 minutes late, that is, no later than 17:10.

Any arrival beyond 17:10 will not be accepted, and delays within this limit will be penalized according to the Penalty per late hour constraint.