# 11. How to send an SMS and an Email?

* **Ensure customer contact details are available**
  * For emails: the customer must have an **Email address**.
  * For SMS: Customers must provide a valid **mobile phone number** to ensure proper communication and service updates. For best results, enter the number in **international format** (including country code), as this improves compatibility and ensures the system can correctly identify and reach the customer regardless of location.
* **Set up Email templates**\
  Go to **Configuration → Outgoing emails** and customize:
  * Sender Email Address
  * Subject
  * Message content (static text + dynamic fields) - **Time window to communicate, Next Visits, Upcoming arrival, End of visit and Visit cancellation.** 
  * Links (ETA link, feedback link, etc.)
* **Set up SMS templates**\
  Go to **Configuration → Outgoing SMS** and customize:
  * Sender Name
  * Subject
  * Message content (static text + dynamic fields) - **Time window to communicate, Next Visits, Upcoming arrival, End of visit and Visit cancellation.** 
  * Links (ETA link, feedback link, etc.)
* **Configure your notification templates**\
  Navigate to ***Configuration → Customer Experience Pages*** and configure the URLs that are used inside the Email or SMS templates.  
* **Delivery Time Window Link** Provides the customer with the **scheduled delivery time window**. By clicking this link, the customer can view the expected start and end times for their delivery slot.
* **Delivery Tracking Link (ETA)** Allows the customer to **track the delivery in real time**. This link shows the **estimated time of arrival (ETA)** and updates dynamically as the route progresses.
* **End of Delivery Link** Confirms that the delivery has been **completed successfully**. Customers can use this link to view final delivery details, such as completion time and status.
* **Reschedule Link** Enables the customer to **reschedule their delivery**. By clicking this link, they can select a new time window or date that better suits their availability.
* **Send notifications**\
  When routes are published or when specific events occur (such as **time‑window communication, arrival notifications, or end‑of‑visit updates**), the **notification toggle must be enabled.** Once activated, TourSolver sends the **configured SMS or email** to the customer, ensuring they receive timely updates about their delivery or visit status.
* **Check the delivery status**
  * Use **Sent email list** to view email delivery status.
  * Use **Sent SMS list** to verify SMS delivery and consumption.


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