> For the complete documentation index, see [llms.txt](https://nomadia-docs.gitbook.io/products/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://nomadia-docs.gitbook.io/products/customer-communication/end-of-visit.md).
# End of Visit
## 1. Introduction
The **End of Visit** communication setting allows you to automate follow-up messages sent to your customer.
**What is the End of Visit?** It is the process that occurs **once the delivery has been completed**. Upon completion, the customer automatically receives an email with an attached PDF file.
**The PDF Proof of Delivery (PoD)** This attached PDF serves as the official proof of delivery. It confirms essential details for the customer, including:
* The customer’s name
* The customer’s address
* Signatures collected during the visit
## 2. Initial Configuration
Before sending your first message, you must enable the basic communication channels.
1. **Access the End of Visit Settings:**
* Click the **End of Visit** option to access the configuration screen.
2. **Enable Outgoing Channels:**
* Enable the **outgoing emails** option
3. **Set the Email Subject**
4. Activate the toggle to send the PoD as a PDF file
5. Click the **Save** button to apply changes to the modified template.
## 3. Feature Explanations with Benefits
This feature offers flexibility and clear documentation delivery.
| Feature | Description |
| ---------------------------- | ------------------------------------------------------------------------------------------------------------------------------------- |
| **ETA Link** | A link containing the estimated time of arrival (ETA) is automatically created and sent once the delivery completes. |
| **Email Subject Editing** | You can enter and customize the **email subject** so customers immediately know the purpose of the message. |
| **Message Body Editing** | You can freely **edit the message** that will be sent to your customers, allowing for personalized language and important details |
| **Personalization Tags ($)** | Entering the **dollar symbol** ($) reveals options that you can insert and edit directly into the body of the email, saving you time. |
| **Preview Window** | Before saving, you can see the **preview** of the exact message that will be sent, ensuring it looks professional and accurate. |
| **Live Location Tracking** | The link allows the customer to track the live location of the delivery (or deliverer). |
| **Outgoing Email** | Option to enable sending the ETA link via email. |
| **Outgoing SMS** | Option to enable sending the ETA link via text message. |
## 4. Customizing and Reviewing the Subject
Follow these steps to customize the message body and confirm the final appearance of the email.
1. **Select the Communication Mode:**
* Change the communication **mode** to **standard** or **advanced** based on your required level of detail.
2. **View the Current Message:**
* Look at the section that shows the **message to be sent to the customer**.
3. **Edit the Message Body (Optional):**
* If you need to adjust the content, you can **edit this body of the email**.
4. **Preview the Final Email:**
* Review the **Subject:** Check the **preview** area to see exactly how the final email will look to the customer. This is your chance to review the message before saving
* **Insert Personalized Information (Optional)** To include dynamic information (like a customer's name or specific appointment details), enter the **dollar symbol** ($). This will show options you can use to edit the body of the email.
> 💡 **Tip:** Using personalization tags makes the message feel more direct and professional.
5. **Save the Configuration:**
* Once you are satisfied with the settings and the preview, click on **Save**.
6. The customer will receive the following email
***
## 5. Productivity Tips
Use these tips to maximize the effectiveness and clarity of your customer communications.
* **💡 Pre-Check the PoD Content:** Remember that the PDF attachment is crucial. You can remind yourself that the customer will verify their name, address, and signatures within the attachment.
* **💡 Use the Preview Often:** Before saving any changes, use the preview feature to double-check formatting and ensure the message body reads correctly. The preview shows exactly what the customer will see.
* **💡 Verify Attachment Inclusion:** Always ensure that you have enabled the option to **Insert the PDF report of the intervention as attachment**. This guarantees the necessary proof of delivery is included.
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