> For the complete documentation index, see [llms.txt](https://nomadia-docs.gitbook.io/products/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://nomadia-docs.gitbook.io/products/customer-communication/general-configuration.md).
# General Configuration
## 1. Introduction
The **Customer Communication General Configuration** screen allows you to enable, disable, and customize the foundational settings for sending outgoing messages to your customers. You have the power to control both the **customer outgoing email service** and the **customer outgoing SMS service**.
## 2. Initial Configuration
To begin configuring your customer communication preferences, you need to navigate to the General Configuration screen:
1. **Start from the Homepage:** Go from the **home page**.
2. Click on **Configure Outgoing Message**
3. **Open General Configuration:** You will arrive at the **General configuration** screen.
***
## 3. Feature Explanations and Benefits
This configuration area manages two powerful ways you can reach your customers:
| Feature | Description & Usefulness |
| ----------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Customer Outgoing Email Service** | Enables the system to send emails to customers on your behalf. **Benefit:** You can customize the look of your emails using branding elements like your header and footer images. |
| **Customer Outgoing SMS Service** | Enables the system to send text messages (SMS) directly to customers. **Benefit:** Provides fast, direct communication for urgent or important updates. |
**Key Considerations for SMS:**
* ⚠️ **Warning: Paid Service** – Enabling the outgoing SMS service is a **paid service**. You will be charged based on the volume of SMS messages sent to your customers.
* **Character Limit** – Each standard SMS message must be **160 characters**. If your message exceeds 160 characters, the system will automatically **split the SMS into two SMS messages**.
***
## 4. Setting Up Customer Communication
This section guides you through the process of setting up and activating both your email and SMS communication channels.
#### Enabling and Customizing Outgoing Email
Use these steps to turn on email communication and ensure your emails look professional with your brand images.
1. **Enable Email Service:** Once you are on the General Configuration screen, enable the **customer outgoing email service**.
2. **Enter Sender Email:** Enter the required **sender email address**.
3. **Add Header/Footer Image Link (Optional):** Enter the **header/footer image link**. This often contains legal information or contact details. 💡 **Tip:** If you do not enter a header image link and a footer image link, the resulting email will be sent without these visual elements.
#### Enabling Outgoing SMS
1. **Enable SMS Service:** Locate and enable the **customer outgoing SMS service**.
* **Context:** If you enable this service, your customers will begin receiving SMS messages from the system.
#### Saving Changes and Validating Your Email
To activate your communication setup, you must save your modifications and complete an important validation step.
2. **Receive Validation Email:** After clicking **save**, the system will automatically send an email to the sender address you provided. This email includes a **link to validate the email**.
3. **Click Validation Link:** Go to your inbox, open the validation email, and click on the link provided.
4. **Activation Confirmed:** Once you click the link, the system will be authorized to send emails to customers **on your behalf**.
***
## 5. Productivity Tips
Here are a few tips to maximize your effectiveness when using the General Configuration settings:
* 💡 **Consistent Branding:** Always try to enter both the **header image link** and the **footer image link**. Using these links helps maintain professional branding for all emails sent to your customers.
* ⚠️ **Watch Your Character Count:** Sending SMS is the paid subscription and when sending SMS messages, remember the **160 character limit**. Keep your messages concise to avoid having them split into two separate, chargeable messages.
* 💡 **Immediate Validation:** To ensure seamless email delivery, complete the validation step immediately after clicking **save**. The validation link confirms that the system (TourSolver) has permission to send messages using your chosen sender address.
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